Trocas e Devoluções

To request an exchange or return, visit the Cora Mar returns portal or email [email protected] with your order number, the item and your request. If the portal cannot find an international order, use email. We will acknowledge your request and send shipping instructions. Please wait for those instructions before shipping an item back.

Orders delivered in Brazil

For online purchases, you may exercise your right of withdrawal within 7 calendar days after receiving the product, without giving a reason. Cora Mar covers return shipping and refunds the amounts paid for the purchase, including the original shipping charge, under Brazil's Consumer Protection Code. You may open the package and inspect the item; doing so alone does not remove this right. The invoice and original packaging help us process a request, but their absence alone does not prevent us from reviewing it.

Orders delivered in the United States

You may request an exchange for a different size, color or style, or return an unworn item, within 10 calendar days after delivery. For this voluntary benefit, the item must show no signs of wear or washing, have no odor or alterations, and have its original tags attached. Cora Mar will provide a prepaid return label and shipping instructions. The deadline applies to submitting the request, not to the item's arrival for inspection.

Other international destinations

Contact us within 10 calendar days after delivery. We will explain your exchange or return options, the return address, carrier and any charges before you ship the item, subject to rights under applicable law.

Voluntary exchanges

After receiving and inspecting the item, we will confirm the availability of a different size, color or style. An exchange may be completed as store credit for the amount actually paid for the returned item toward a new purchase. Discounts on the original order will be included in the calculation. Before you proceed, we will explain any price difference and the shipping terms for the new item. This process does not limit the withdrawal right in Brazil or rights concerning defective, damaged or incorrect items.

Returns and refunds

After receiving and inspecting a voluntary return from the United States, we will process the refund to the original payment method within 7 calendar days after the inspection is approved. The amount reflects what you actually paid for the item after discounts; for a partial return, only the returned items are included. The time for the credit to appear on your statement depends on the payment provider. Original shipping will also be refunded when applicable.

For the withdrawal right in Brazil, refunds follow Brazil's Consumer Protection Code. Inspection or missing original packaging will not be used to remove that right. We will update you and confirm when the refund is processed.

Defective, damaged or incorrect items

Contact us through the portal or by email with your order number. Photos and a description, when available, help us respond faster; you do not have to discover the issue at delivery. We will provide return instructions without imposing improper costs and apply the remedies required by applicable law. In Brazil, if a defect is not remedied within the legal period, you may choose an equivalent replacement in proper condition, a refund of the amount paid adjusted for inflation, or a proportional price reduction, subject to cases where the law provides an immediate remedy.